Privacy Policy

Last Updated: August 1, 2026

1. Introduction

Hulbit LLC ("Hulbit", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access or use https://hulbit.com or purchase our digital eSIM products and related services.

This Privacy Policy applies to customers worldwide. We process personal information in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) where applicable, the California Consumer Privacy Act (CCPA/CPRA) where applicable, and other relevant privacy regulations.

By using our Website or purchasing our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect only information necessary to provide our services, process payments, maintain security, and improve customer experience.

2.1 Information Provided by Customers

When you purchase an eSIM or contact our support team, we may collect:

Full name
Email address
Billing country
Order information
Payment confirmation information
Customer support communications
Information you voluntarily provide during assistance requests

We do not require customers to create an account to purchase our products.

2.2 Payment Information

Payments are processed securely through third-party payment providers such as Stripe.

Hulbit does not store:

Full card numbers
CVV/security codes
Bank account credentials

Payment providers may collect and process payment information, billing information, device information, IP address, and transaction details for:

Payment processing
Fraud prevention
Security monitoring
Regulatory compliance

2.3 Device and Technical Information

To provide eSIM services and improve reliability, we may automatically collect technical information including:

Device model
Operating system information
Browser type
IP address
Approximate location derived from IP address
Connection timestamps
Website interaction data
Diagnostic information

This information helps us:

Troubleshoot installation problems
Improve website performance
Detect fraudulent activity
Maintain security

2.4 eSIM and Network Information

When you purchase or activate an eSIM, we may process technical service information including:

eSIM activation status
Installation status
Data usage information
Network connection information
Service expiration details
Order and provisioning records

This information is required to provide and support your eSIM service.

3. How We Use Your Information

Hulbit uses collected information for the following purposes:

Service Delivery

To:

Process your order
Generate and deliver your eSIM
Provide activation instructions
Provide technical support
Manage service-related communications

Payment and Security

To:

Process payments
Prevent fraud
Verify suspicious transactions
Protect our customers and systems

Customer Support

To:

Respond to inquiries
Resolve technical problems
Provide assistance regarding your purchase

Website Improvement

To:

Analyze website performance
Improve user experience
Understand customer behavior
Optimize our services

Legal Compliance

To:

Maintain business records
Comply with tax requirements
Respond to lawful requests
Protect legal rights

4. Legal Basis for Processing Personal Information

Where applicable under privacy laws, Hulbit processes personal information based on the following legal grounds:

Contract Performance

Processing is necessary to provide the eSIM services you purchase, including order fulfillment, activation support, and customer assistance.

Legitimate Interests

Processing may be necessary for:

Fraud prevention
Website security
Service improvement
Business operations
Protecting our legal rights

Consent

Where required by law, we request your consent before using optional technologies such as analytics and marketing cookies.

Legal Obligations

We may process information when required to comply with applicable laws, regulations, tax obligations, or lawful government requests.

5. Sharing of Personal Information

Hulbit does not sell, rent, or trade personal information.

We may share information only with trusted service providers necessary to operate our business.

5.1 Payment Providers

We use payment processors such as Stripe to securely process transactions, prevent fraud, and complete payments.

5.2 Telecommunications Partners

To provide eSIM connectivity services, certain technical information may be shared with telecommunications providers, roaming partners, and eSIM infrastructure providers responsible for provisioning and activating your service.

5.3 Hosting and Infrastructure Providers

We may use third-party providers for:

Website hosting
Cloud infrastructure
Database services
Email delivery
Security monitoring

5.4 Analytics and Marketing Providers

With your consent where required, we may use analytics and advertising technologies including:

Google Analytics
Meta Pixel
Microsoft Clarity

These services may collect information such as:

Device information
Browser information
Website interactions
Approximate location
Usage behavior

These tools help us understand website performance, improve user experience, and measure marketing effectiveness.

6. Cookies and Tracking Technologies

Hulbit uses cookies, pixels, tags, and similar technologies to operate and improve our Website.

Cookies may be used for:

Essential Cookies

Required for:

Website functionality
Checkout operations
Security
Payment processing

These cannot be disabled because they are necessary for core services.

Analytics Cookies

Used to understand:

Website traffic
User behavior
Performance issues
Navigation patterns

Examples include Google Analytics and Microsoft Clarity.

Marketing Cookies

Used to:

Measure advertising performance
Provide relevant marketing experiences
Analyze campaign results

Examples include Meta Pixel and similar advertising technologies.

You can manage optional cookie preferences through our Cookie Settings interface.

7. International Data Transfers

Because Hulbit operates internationally and uses global service providers, your information may be processed in countries other than your country of residence.

Where required, we use appropriate safeguards to protect personal information during international transfers.

8. Data Retention

Hulbit retains personal information only for as long as necessary for:

Providing requested services
Maintaining business records
Resolving disputes
Preventing fraud
Complying with legal obligations

When information is no longer required, it will be securely deleted, anonymized, or stored only where legally necessary.

9. Data Security

Hulbit applies reasonable technical and organizational security measures designed to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request a copy/export of your information
Withdraw consent for optional processing
Object to certain processing activities
Submit a complaint to a relevant privacy authority

To exercise these rights, contact us using the information provided below.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, applicable law may provide you with additional rights, including:

The right to know what personal information is collected
The right to request deletion
The right to correct inaccurate information
The right to opt out of the sale or sharing of personal information

Hulbit does not sell personal information.

12. Children's Privacy

Hulbit services are not intended for children under the age required by applicable law to provide valid consent for online services.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Third-Party Links

Our Website may contain links to third-party websites, services, or platforms.

These third parties operate independently from Hulbit and may have their own privacy policies and practices.

Hulbit is not responsible for the privacy practices, content, security, or operations of external websites.

We encourage you to review the privacy policies of any third-party services you access.

14. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or transfer of ownership, personal information may be transferred as part of the relevant business transaction.

Any transfer will remain subject to applicable privacy laws and appropriate safeguards.

15. Changes to This Privacy Policy

Hulbit may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes in technology
Legal or regulatory requirements
Improvements to our privacy practices

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of our Website after changes become effective means you acknowledge the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Hulbit LLC

Website: https://hulbit.com

Support Email: support@hulbit.com

Alternative Email: hello@hulbit.com

Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States