Refund Policy

Last Updated: August 1, 2026

1. Introduction

At Hulbit LLC (“Hulbit”, “we”, “our”, or “us”), we aim to provide reliable international eSIM connectivity services and a transparent customer experience.

This Refund Policy explains the conditions under which customers may request refunds for digital eSIM products purchased through https://hulbit.com.

By purchasing an eSIM from Hulbit, you acknowledge that our products are digital services that are generated and delivered electronically after successful payment verification.

2. Nature of Digital Products

All Hulbit products are digital eSIM profiles.

Unlike physical goods, eSIM products may be generated, delivered, installed, or activated electronically.

Because of the digital nature of our products, refund eligibility depends on whether the eSIM has been delivered, installed, activated, or used.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable laws.

3. Refund Request Period

Refund requests must be submitted within 14 calendar days from the original purchase date.

Requests submitted after this period may not qualify for a refund unless required by applicable law.

Customers should contact Hulbit Support as soon as possible after identifying any issue.

4. Eligible Refund Cases

A refund may be approved in the following situations:

4.1 Technical Activation Failure

A customer may qualify for a refund if:

The eSIM cannot be installed or activated
The issue is caused by a verified technical problem with Hulbit or its network partners
Our support team has attempted reasonable troubleshooting
The problem cannot be resolved

Customers must provide requested information, including device details and error information, to allow investigation.

4.2 Unused eSIM Cancellation

A refund request may be considered if:

The eSIM has not been installed
The eSIM has not been activated
No mobile data has been consumed
The request is submitted within the refund period

Once an eSIM has been activated or used, it may no longer qualify as unused.

4.3 Duplicate Payment

A refund may be issued if:

The same order was accidentally charged more than once
The duplicate order has not been activated or used

4.4 Incorrect Service Delivery

If Hulbit delivers a product that does not match the purchased plan due to an error caused by our systems, the customer should contact support for review and resolution.

5. Refund Exclusions

Refunds generally cannot be provided in the following situations:

Device Compatibility Issues

Including:

Device does not support eSIM
Device is carrier locked
Device restrictions prevent installation
Customer failed to verify compatibility before purchase

Customer Error

Including:

Selecting the wrong country
Selecting the wrong region
Selecting the wrong data package
Entering incorrect information
Failure to follow installation instructions

Activated or Used eSIM

Refunds are generally unavailable after:

Installation
Activation
Data usage begins
Connection to a partner network occurs

6. Network and Third-Party Service Limitations

Hulbit provides eSIM connectivity through international telecommunications partners.

Refunds are generally not available for issues caused by circumstances outside Hulbit's reasonable control, including:

Local network limitations
Weak signal coverage
Network congestion
Temporary carrier outages
Government restrictions
Regional infrastructure failures
Weather conditions
Device configuration issues

However, customers should contact support so we can investigate and assist with troubleshooting.

7. Travel Date and Activation Responsibility

Customers are responsible for:

Checking destination compatibility before purchase
Installing the eSIM correctly
Following activation instructions
Ensuring the correct activation timing

Hulbit is not responsible for customers purchasing an eSIM too early, too late, or activating the service incorrectly.

8. Chargebacks and Payment Disputes

Before initiating a chargeback with a bank or payment provider, customers are encouraged to contact Hulbit Support so we can attempt to resolve the issue.

If a chargeback is submitted, Hulbit may provide relevant transaction information to the payment processor, including:

Order details
Payment confirmation
eSIM delivery records
Activation information
Usage records
Customer communications

Submitting a fraudulent or unauthorized chargeback may result in restriction of future purchases.

9. Refund Processing

Once a refund request is approved, Hulbit will initiate the refund through the original payment method used during checkout.

Refund processing times may vary depending on:

Payment provider
Card issuer
Banking institution
Local financial regulations

Customers should allow approximately 5–10 business days for refunded funds to appear after processing.

10. How to Request a Refund

To request a refund, contact Hulbit Support with:

Full name used during purchase
Order reference number
Email address associated with the order
Description of the issue
Device model and operating system
Screenshots or error messages where applicable

Contact:

Support Email: support@hulbit.com
Alternative Email: hello@hulbit.com

11. Replacement or Alternative Solutions

Before approving a refund, Hulbit may attempt to provide reasonable assistance, including:

Installation guidance
Technical troubleshooting
Network troubleshooting
Alternative solutions where available

A replacement eSIM or alternative solution may be offered when appropriate.

12. Changes to This Refund Policy

Hulbit reserves the right to update or modify this Refund Policy at any time.

Any changes will be published on this page with an updated effective date.

13. Contact Information

For refund requests or questions regarding this policy:

Hulbit LLC

Website: https://hulbit.com

Support Email: support@hulbit.com

Alternative Email: hello@hulbit.com

Registered Business Address:
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States